Assistant Manager, Residential & Guest Services

This position assists the Manager in overseeing all housing, rooms, and apartments in the Original Building and Carriage House.  Your work will encompass activities that relate to The Residences at 910, Rest and Study guests, and Associate Housing. You’ll also act in the place of the Residential and Guest Services Manager, when he/she is not on duty.

JOB OVERVIEW AND RESPONSIBILITIES:

This position reports to and works collaboratively with Residential & Guest Services Manager. Has regular contact with residents, guests and associates, Activities Coordinator, Van Driver, Leasing Agent, Facilities, Reception, Volunteer Coordinator, Kitchen, and Housekeeping staff.

  • Ensures rooms are ready for guests, residents, and staff associates before they arrive, keeping in touch with Housekeeping and the Front Desk as necessary. Follows up on departures.
  • May be asked to assist with coordinating the move-ins/outs or room/apartment changes of guests, residents, or associates.
  • Assists department manager with inspecting and documenting repairs and cleanliness of rooms/apartments to ensure optimum upkeep and repair, room cleanliness and overall building appearance of the Original Building and Carriage House. Keeps manager advised of items needing attention.
  • May be asked to support the duties of renting/leasing of rooms/apartments for long and short-term occupancy and be appraised of and able to accurately communicate BA policies for residents, associates, and guests.
  • Is back-up to part-time Activities Coordinator. This may include for example, planning and executing anniversary parties, events, gatherings, driving a van (active driver’s license and good driving record required).
  • Is thoughtful and supportive about enabling the residents at 910 to be and remain independent, and discusses various options or recommended steps with department manager.
  • Responds to various requests. This could be giving a tour of the BA to an inquiring visitor, running an errand, helping a resident move their TV, set up their computer, showing a new associate how to use a washing machine, etc., and other duties that arise.
  • Prepares handouts and communications for residents, guests, and associates as needed.
  • May be asked to attend meetings for residents, and associates to keep apprised information shared with them.
  • Performs other duties as assigned. 

 

QUALIFICATIONS AND SKILLS REQUIRED:

Must be a member of The First Church of Christ, Scientist, in Boston, Massachusetts, and a practicing Christian Scientist.  Class Instruction by an authorized teacher of Christian Science is required.  Metaphysically supports the BA’s services and programs on a daily basis.

Prior work with guests and seniors in a residential setting or Customer Service arena is preferred.  Must be patient, flexible, have a gracious manner, be adept with “people skills,” and able to maintain a high ethical standard of confidentiality.  Problem solving, a good customer service demeanor, ability to multi-task, and a willingness to do anything that might be necessary, is required. Must have flexibility with scheduling with a 24/7 operation and willingness to work weekends as needed. 

Computer skills to include solid grounding in Word docs and Excel.  Must have the ability and willingness to embrace new software, ie. Room Master, WorxHub, and assist with the electronic organizing of documents and files.  

Physical requirements include:  Above-average agility and dexterity; and long periods of walking, standing, bending, or carrying moderately heavy items as well as ability to navigate stairs.

A full or part-time on-site position with benefits.

To Apply:

  • Submit BA application forms, cover letter, and resume’ (if available)

Contact: Gloria Richmond, HR Manager
Phone: 617-975-2523 Fax: 617-975-2703

jobs@chbenevolent.org

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