Residential & Guest Services Manager

 
Residential Services
Would you love to oversee all aspects of the BA’s services for those who make the BA their home in…
 

  • The Residences at 910 for seniors
  • Associate housing for staff 
  • Interim Housing for local Christian Scientists

 
Guest Services
You’ll also foster excellent guest relationships and guest-ready presentation of the Original Building for…
 

  • Rest & Study accommodations
  • Christian Science Student association meetings
  • Accommodations for Christian Science Nursing Arts nurses during classes

 
This position reports to the CEO and directs, manages, and coordinates all aspects of the BA’s housing programs and services in the Original Building. You’ll have responsibility for:
 

  • Leasing residential and guest rooms for long and short-term housing of the Original Building to maximize occupancy
  • Assuring optimum performance and continual improvement in guest services, accommodation appearance, employee presentation, and occupancy goals
  • A full commitment to providing the best possible experience for residents, guests, and employees

 
Qualifications include
 

  • A warm, friendly demeanor and Customer Service oriented approach
  • Ability to foster excellent guest relationships and oversee/implement exemplary guest-ready accommodations
  • Demonstrated marketing, sales/leasing, and/or guest services expertise
  • Top organizational and communication skills
  • Manages multiple projects, staff training and staff development with ease
  • BA degree with at least 4 years managerial and housing/guest services experience preferred
  • Above average computer proficiency; knowledge of Microsoft suite and ability to learn/use RoomMaster program or other reservation/billing software
  • Class taught member of The Mother Church and active branch church membership

 
We’d welcome hearing from you if you have relevant experience. Please submit cover letter, BA application forms, and resume (if available). Excellent benefits and relocation assistance available.
 
Contact:
Gloria Richmond, HR Manager
Phone: 617-975-2523 Fax: 617-975-2703
jobs@chbenevolent.org
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